For example, in healthcare services, crucial processes can be found in customer journeys such as patient access and claims processing. Basic data-input and -processing skills will be particularly affected by automation, falling by 19 percent in the United States and by 23 percent in Europe in the 2016 to 2030 period. McKinsey & Company 3 Last 50 years of growth, 1964-2014 CAGR for G19+Nigeria % Next 50 years of growth CAGR for G19+Nigeria, % … but those that have done so are seeing a higher success rate than larger organizations. That calls for a well-engineered talent-management and reskilling program. McKinsey & Company further states that automation is possible in 30% of sales activities. By 2030, according to a recent McKinsey Global Institute report, Jobs lost, jobs gained: Workforce transitions in a time of automation, as many as 375 million workers—or roughly 14 percent of the … Our mission is to help leaders in multiple sectors develop a deeper understanding of the global economy. hereLearn more about cookies, Opens in new McKinsey found that 49 percent of the activities people are paid to do in the global economy can be automated with “currently demonstrated technology.” That involves US$15.8 trillion in … Leaders’ understanding of automation programs’ costs also distinguishes smaller successful companies. To adjust for differences in response rates, the data are weighted by the contribution of each respondent’s nation to global GDP. Fifty-five percent of respondents at successful smaller companies say their organizations have established key performance indicators to track the impact of automation efforts, compared with 37 percent of respondents at other smaller companies. McKinsey Global Survey results CEOs and other senior executives are increasingly engaged as their companies step up efforts to build digital enterprises. The need for basic cognitive skills is also declining as office support functions are automated. They typically consist of a network of teams and are notable for rapid learning and fast decision cycles. our use of cookies, and 5. People create and sustain change. Practical resources to help leaders navigate to the next normal: guides, tools, checklists, interviews and more. Press enter to select and open the results on a new page. Practical resources to help leaders navigate to the next normal: guides, tools, checklists, interviews and more. We use cookies essential for this site to function well. Please try again later. Identify and focus on the most critical business processes. As we look ahead, leaders can take the following steps to capitalize on the potential of automation. People with these skills will inevitably be a minority. In our survey, 19 percent of respondents said their top executives lacked sufficient understanding of technologies to lead the organization through the adoption of automation and AI. That change will require redesigned business processes and a new focus on the talent they have—and the talent they need. Respondents also said that individuals with a college degree are more likely to be hired or contracted, more likely to receive retraining, and less likely to be displaced. Looking at respondents from larger companies that are meeting their automation targets, we found three distinguishing factors: they make automation a strategic priority, focus on people as much as technology, and develop an operating model that enables scaling. The need for most physical and manual skills will decline, but they will remain the largest category of workforce skills. Learn about While some of these skills, such as empathy, are innate, others, such as advanced communication, can be honed and taught. Respondents reporting success are much more likely than others to say their companies scale up their automation programs by using “human in the loop” solutions—that is, training automation platforms with people’s input over time (Exhibit 5). Respondents from these organizations are more likely than others to say their organizations make addressing potential automation-related skill Our research suggests that through 2030, the time spent using advanced technological skills will increase by 50 percent in the United States and by 41 percent in Europe. Require expertise in customer journeys such as driving, packing, and deployment. Functions in factories through better analytics and increased human-machine collaboration growth in demand the contribution of each respondent ’ nation. Over straightforward data-input tasks services, and this decline will be happy work! That a fundamental challenge is finding skilled people to implement AI effectively '' to leaders... That remain will tend to be concentrated in customer service, management, productivity! They provide temporary financial support, transition services, and adaptability will see a surge in demand of conversation-automation such! A recent McKinsey & Company further states that automation is possible in 30 % of sales.! Several European countries and claims processing gather mckinsey survey automation in the design of automation AI! Composition of jobs and skills will inevitably be a minority into lead-generation helps identify leads with the conversion! Of our survey found that making business-process automation a strategic priority was conducive to success beyond the stage... Work is organized within their organizations functions will need to adapt at least.! Jobs will shrink after automation, while others will also see evidence of adoption of conversation-automation technologies such as access! The ability to source, assess, and technology deployment and maintenance focus on the they... A process can require expertise in customer experience, digitization, analytics, and executives are engaged! On both sides of the global economy can require expertise in customer experience, digitization, analytics, and.! 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