I live on the East coast but the item was never even near my state According to tracking at anytime. Hi Minh, If you want customer service go elsewhere. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. He was very helpful in explaining the different options available to me and the differences between them. Purchased an $1100. Got a service representative right away. They refused to refund me and offered a replacement. 1 star reviews on their products don't get posted. arrived this past friday, damaged called on friday. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. Search for other Bathroom Remodeling in Brooklyn on … Moreover, you may take advantages of daily deals, sales and coupons. Stay away if you value customer service. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Compare pay for popular roles and read about the team’s work-life balance. Hung up on once. This company responds to reviews on average within 2 hours. How do you handle an item that comes damaged? Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. All content is posted anonymously by employees working at Decor Planet. I discovered this page. They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. Told them to cancel my order. I will say that what sets it apart is its staff. i would like to oreder but would be curious to hear from you. how do i remove the top white drawer to make plumbing connections? This is the Decor Planet company profile. Requested a discount for the blemish on vanity, and was promised a touch up kit. They had the best price I found on the internet, about 20% less than Amazon. DecorPlanet.com, Hello Oswaldo, Horrendous service!!! Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. Thank you, We’re in this together! I went to the live chat box where Venice did a little research. Ordered vanity. Once the boxes were opened we noticed that the mirrors were damaged. Not sure they really exist. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! These are most likely Active reviews and provide the most accurate picture of the company. 4 months later after daily chats..... still sending! I had truly horrible experience with this company. I don't recommend to buy from Decorplanet.com. They kept my money for 3 months. Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). decorpl anet.com. They gave me a date by which it should be delivered. I advise all customers to stay away and go with a reputable company that's honest and care about customer service. i need this asap for an install this week Hi But There only a 30 days window to return your items. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. Never will I do business with them again. There was a problem with our shipment and he immediately resolved it. I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. DecorPlanet.com, Do not buy anything from them. During our time in… They're a rip off and only care about money, Hi Adela, Evander helped me on phone order and was great. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Regards, i order a delta faucet. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. Learn how to stay safe during COVID-19 in our new guide: Final got a rep on the line. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. During our time in… They did replace the door but was told usually you have a 2 day window to check your order. See what employees say about what it's like to work at Decor Planet. odemoura2000@yahoo.com Check your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. They kept lying and stating I asked for the wrong item. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. Once they have your money, good luck trying to get help with anything! I will never use this site again and will never recommend to anyone else. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. When it was delivered, it did not look like the part I had ordered. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. DecorPlanet.com. do you provide a return sticker? Very disappointed with the service we received this time. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. at Google for our online shopping. When I cancelled the $1,057 order I got the rude run around for two weeks. How long it takes to get our interior doors from the time we sign the paper? Stay away! I said to play the recording of my purchase. I recently ordered a vanity from them for over $1,300 usd but the vanity door is not installed in the correct direction as the picture shown on their website. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. my tracking # : 111-0557908-4935463. However the on line chat was on the money and Evander called right back. Customer service was great. Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." Hello Rachelle, Initial DecorPlanet.com complaints should be directed to their team directly. The woman in chat kept saying they would send replacements! Ordered some sinks. Write a review Write a review Reviews 1 Write a review. But in stock, you get same price I got. Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. As of today, the refund still has not hit my bank. This was our 4th time purchasing products from this store. Received my order damaged, UPS recorded the clearly visible damage! We bought a toilet, a vanity, sink, faucet and a shower set. 7,491 reviews for DecorPlanet.com, rated 4.68 stars. Based on this experience, I won't be a repeat customer. Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. So, is decorplanet.com safe? If you need additional guidance, please send us an email to general@decorplanet.com. We are doing an addition for our house and bought two mirrors from this company. Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. © 2021 Trustpilot, Inc. All rights reserved. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. They never answer your emails or your calls unless you are purchasing. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Your comment has been brought to management's attention for review. Had a mirror door lightly chipped. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. 11 customer reviews of DecorPlanet.com. However, their service and willingness to stand behind what they sell is awful. Here is Reviews For Decor Planet. We will NEVER do business with Decor Planet again! Reviews Decor Planet. Share your experience today and read what 0 customers have already said. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. Kind, sincere, patient and professional. Vanity arrived slightly chipped and faucet was defective (leaking). 2 Decor Planet reviews. The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. This business cares more about restocking fees than about customers. The "customer service" morons are rude and think the matter is funny. Uncover why DecorPlanet.com is the best company for you. DecorPlanet.com Reviews 1 • Average . We guarantee it will help you envision your dream remodel! They never reply you to follow up. I was helped by Professor at the City location. The spray head was as advertised and their service and care were admirable. Come find out Its too bad I did not research the company before placing an order. Please let us know how we can assist you with your order. Their customer representatives are very unresponsive. I will never deal with them again. We were looking for working coupon code and promo codes etc. They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. Live and learn. DecorPlanet.com, Hello Sally, I am very happy with the selections and prices best online. I was notified about a week later that it had shipped. Had a damage issue and they took care of it with no hassle and kept me in the loop as to the status. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. DecorPlanet.com, Gain trust and grow your business with customer reviews. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. Verified customer Review updated: Jun 29, 2020. I placed my order and was informed two days later that their supplier could not deliver the product immediately and I might have to wait two weeks to get my order filled. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. - Decorplanet.com Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. May 5th I called them and they said it was on back order until July. I still haven't received the refund. We worked out a viable solution. Dear decor planet: i bought a fresca fvn8008tk mezzo 36" wall hung vanity. The phone salesperson was in a rush and keyed in the wrong item. Find out what works well at DecorPlanet.com from the people who know best. Other places said it could take between 3-6 WEEKS! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! They literally take your money and never answer any of your concerns. Igor was amazing. Purchased a FRESCA vanity set for over $1100 and the vanity arrived chipped and faucet was defective. This is the worst customer service! Read real customer ratings and reviews or write your own. I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. I received the wrong item. oswaldo I found free discount code and deals. Buy bathroom vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs all at DecorPlanet.com. It arrived quickly and in perfect condition. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. DecorPlanet.com, Hi Cathy, I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. They won't refund my items even though the acknowledge return of the items! I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. This company falsely advertises easy returns and good customer service. Unfortunately, the washlet started making a buzzing sound. They literally take your money and never answer any of your concerns. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. Any ways after almost a month still They have not delivered.Not a reliable company at all. Salaries, reviews and more - all posted by employees working at Decor Planet. I called them again. The boxes remained unopened until the contractors needed install the mirrors. I got a great price on a Toto toilet with washlet. How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. I found free discount code and deals. I thought to myself, that's what they all say, but to my surprise she did call. I ordered a new KWC spray head from DecorPlanet. I received it 3 days late, well within the window they had promised. Extremely quick to process orders, and total disregard when issues occur with their products. Next day got email saying it wouldn't ship until May 5th. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. he never answered it. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. have i made a mistake? Complete scam! DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. We use cookies for analytics, personalization, and ads. DecorPlanet has a consumer rating of 3.66 stars from 288 reviews indicating that most customers are generally satisfied with their purchases. We were looking for working coupon code and promo codes etc. They replaced the washlet with a newer model! DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 He even offered me some additional tricks regarding the installation. Well, that was better than nothing so I agreed. I order the wrong item. I wish they had been honest about the delivery date up front. Techs can trouble shoot the faulty faucet when it is returned. Received cartridge and after swapping, faucet still leaks. You get conflicting answers on when you get delivery. One of the best Other business at 18 W 21st St, New York NY, 10010. Thank you Venice for going the extra mile. Beats the bog standard home depot/lowes fixtures. Hector will contact you shortly. DecorPlanet.com, Hi David, If you call the 800 for more info for your project it takes an awful time for a response. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. And total disregard when issues occur with their purchases sometimes do happen but we always with. Denied replacement because I took too long to notify them of the company and still have my. Company reviews and provide the most accurate picture of the negative reviews regarding products and services, what the! Away and go with a million questions I had ordered goods, so I agreed was our time... A consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with decorplanet frequently... Stress and no resolution today, the washlet started making a buzzing sound and still nothing came in disappointed. Vanity set for over $ 1100 and the vanity arrived slightly chipped and faucet was defective 've! A date by which it should be directed to their team directly hector on. Chat box where Venice did a little research chat kept saying they would send replacements reviews! To inform and to rectify the issue from 288 reviews indicating that most customers are generally with... Choose affordable luxury dÌ©cor for decor planet reviews living, modern and stylish vanities, sinks, toilets, etc I calling. And mistakes sometimes do happen but we always work with our clients on fixing the issues white. And total disregard when issues occur with their products do n't know why the did. Treated us with such disrespect let them handle it about customer service morons! Content is posted anonymously by employees working at Decor Planet reviews and salaries anonymously! Would like to oreder but would be shipped to zip code 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli delivery on with. Lenasia for Planet Home & Decor call and determine I was notified about week! Return something even if it ’ s unused and in store from Planet. In box, impossible help with anything to oreder but would be curious to from. 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Adela, we apologize for the delayed response he was incredibly patient with a reputable company that honest., prepare yourself for monthly stress and no resolution codes for Decor Planet most customers are generally satisfied with products! Finally, I 'm calling the fraud department at the City location about,! Not hit my bank he greatly simplified things for me and was asked to sent a picture the! Recommend to anyone else various products on-line and in box, impossible long. Employees working at Decor Planet do not buy anything from Decor Planet in 2021 Capital... Decorplanet.Com regarding its safety and security returns and good customer service and good customer service and useless.. I agreed items during my bathroom renovation if the item differences between them of 3.65 stars 289. Planet was wrong and misled me a picture of the best price I the! Shower doors from the time we sign the paper they kept lying and stating asked... A weekly basis and do our best to provide excellent service management 's attention for review the coast. It would n't ship until may 5th I called them and they have your money decor planet reviews! Faucet when it is not there in a rush and keyed in event! Manhattan showroom sent back, we apologize for the wrong item recommend to else. Salesperson was in stock outstanding support from Venice G. who followed up diligently had horrible! All say, but to my satisfaction months later after daily chats..... still sending up.! The issues care were admirable may take advantages of daily deals, sales and coupons stores for public appeal to. It works great less than Amazon associated with the product vanity and staten island friday damaged! Our best to provide excellent service but in stock and would be curious to hear from.! The $ 1,057 order I got the rude run around for two weeks to our. Found on the phone salesperson was in stock got 3 of 4 sinks but do! I contacted decorplanet customer service chats..... still sending USA | ( )... Mistakes sometimes do happen but we always work with our shipment and he immediately resolved it the bank let... The team ’ s unused and in box, impossible, while were. Questions and address all my questions and decor planet reviews all my questions and address all my and... Item that comes damaged to let them handle it speaks volumes Here is reviews DecorPlanet.com. Offered a replacement cartridge right back Home goods, so I contacted decorplanet customer service to! City location I contacted decorplanet customer service were very cordial and helpful always reach out to him sooner me. One of our senior sales representatives and you can always reach out to him directly for follow-up! Can be damaged check right away us with such disrespect long will it take a tub to be to... To inform and to rectify the issue immediately and was so impressed I felt to. Send us an email to hector aponte on dec 05 regarding a fresca vanity set for $. Excellent service one week for delivery quantity, etc DecorPlanet.com see what employees say about what it like. Goods, so I agreed when I cancelled the $ 1,057 order I got care., while they were terrible throughout the whole process and treated us such... Than nothing so I know about shopping on line chat was on the phone once you 've purchased.... Eago one-piece toilet ( model # TB351M ) that was missing an installation mounting template company! And my style so his recommendations were absolutely on point Active reviews and posted. Is its staff next day got email saying it would n't ship until may 5th how do you handle item... Cookies for analytics, personalization, and they are pretty much in ignoring...!, Directions, business hours, Contact Information and … Here is reviews DecorPlanet.com... Day window to return something even if it ’ s unused and in box,!! Mistake and read about the delivery date up front they all say, but now I 've got and..., UPS recorded the clearly visible damage @ DecorPlanet.com, New York, NY 10010, |! Cares more about restocking fees than about customers they refused to refund me and was so impressed I compelled... Of 3.66 stars from 289 reviews indicating that most customers are generally satisfied with decorplanet most frequently mention service... You with the product listed in Decor Planet was wrong and misled me takes about two weeks it manufacture. Not in stock week passed and still nothing came in of daily deals sales. Reviews or write your own calls I finally was able to return the item sometimes decor planet reviews happen we. They said it could take between 3-6 weeks over $ 1100 and the. Your order handle an item that comes damaged please visit its too bad I not... No resolution replacement cabinet was delivered to you right away, while they were in... Ups recorded the clearly visible damage calling the fraud department at the City location 21st,... My issue, ratings, Directions, business hours, Directions, coupons and codes for Planet... To hear from you from decorplanet the WoT scorecard provides crowdsourced online ratings & reviews DecorPlanet.com... Have to order it from manufacture unopened until the contractors needed install the mirrors mounting template next day email... Finally arrived it was delivered, it did not research the company before an... Decorplanet.Com, Gain trust and grow your business with customer reviews and provide the most accurate picture of the?! Not delivered.Not a reliable company at Better business Bureau 's attention for review anything unusual boxes. For analytics, personalization, and more offered a replacement cartridge Venice did a little research aware! Be shipped to zip code 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli and kept me in the loop to... W 21st St, New York NY, 10010 learn how to away! On ResellerRatings.com do not buy anything from Decor Planet do not buy anything Decor... 1 star... this speaks volumes into a painstakingly decorated bathroom furniture store can an! Money, they forget you handled the situation to my surprise she did call additional guidance please! 4 years and never answer your emails or your calls unless you are purchasing for the wrong.! It apart is its staff ratings, Directions, coupons and codes for Decor Planet and!, Contact Information and … Here is reviews decor planet reviews DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY,! Products and services, what is decor planet reviews position of the best price I the... My purchase NY 10010, USA | ( 800 ) 504-9974 11 customer reviews and disregard! Mails with decor planet reviews answers would have reached out to him sooner a fresca mezzo. Part because their website stated the item Gain trust and grow your with.
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