- last edited on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're not comfortable doing … This is why we have multiple channels. This is ridiculous. The Fitbit app is compatible with most popular phones and tablets. @Hate It's great to see you in our Fitbit Community! 2.0.2.7066 / 2018-07-25 Mac; Mac 10.5; Windows 10; PC; Windows XP; Want to try out Fitbit.com before getting a device? Shut down fitbit on the phone. Can't connect my scales to my WiFi. Most wearable Fitbit devices (trackers, watches, etc.) For the amount of money spent on this flipping device you would think fitbit cared enough to come up with a better solution than a rediculous response. But this time after spending another hour, I figured out how to sync it with the trash. I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". EDIT: yes it is in 2.4 Ghz mode, I have both broadcasting MatthewFitbit. aprillordrake is correct. I'm sorry to hear about the difficulties you've experienced while trying to set up your Aria scales. I also deleted and downloaded the app again and the scales synced perfectly. Me too! It then connected on the first setup. Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. Guys, i have the same issue, after more then 1 years of non problem working the scale started to be unable to sync with the wifi, i did all the procedure and i connected again to the wifi (and this work) but when i try to check my weight and the scale try to sync and error about connection to wifi appear. And I’m telling everyone I know to go away with your crappy products. I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. My guess about other people's issues in this thread is that their router's default wi-fi settings may have Airtime Fairness enabled, and the default Guest wi-fi network may not have that feature enabled. please get firmware update asap, this is ridiculous. No Amazon in my country so that won’t help. 09-10-2019 Creating your account is completely free, and takes about a minute. Too bad so sad. ...otherwise just add your oversized paperweight with mine. 14:49 This is no longer an issue with newer devices. 14:51, While I appreciate your response I believe this will not solve the problem, If there is any AP pumping out 802.11b signals it brings down the whole frequency range limiting all other AP's and networks within rage by overwhelming the frequency, It does allow you to connect a legacy device, but at the price of crushing high performing networks we are all increasingly dependent on especially with everyone now wireless and many services including gaming and video moved to the network. I read posts from 2015 to 2020.. tried everything but it did not work! LiliyaFitbit, Hello there , I’ve eventually managed to get my scales onto the new router , after maybe more than 200 attempts! The fact that I am struggling with throwing it out makes me sick. it’s all new devices. The Fitbit Aria is about as easy to re-connect to a different wifi as it was for NASA to first send men to the moon. If you still can't connect your watch to Wi-Fi, continue to step 2. Wait a moment for the list of networks to appear. You have to log on to you account online to be able to adjust your wifi settings to do this. How dare you treat customers with contempt like this. Download For Windows. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. Answered! I really appreciate your feedback since this helps us to keep improving and don't hesitate to get back if you need further assistance. 08:45 Answered! Do you also not read the details before issuing proclamations to your clients? Anybody get the sneaking suspicion that this is a design flaw? Any other suggestions? rely on Bluetooth Low Energy (BLE) to sync with your devices. It sees the network, accepts the password, tick apears then sync process then says can't connect. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. Aria WiFi would only show on about 1/30 scans and then by the time it had connected the scales had gone out of set up mode . If there are 2 or more Wi-Fi networks in range, choose the network your watch should connect to: In the Fitbit app, tap the Today tab > your profile picture > your watch tile. What is the make and model of your routers? I really appreciate your feedback and comments. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. I did it and it worked. Why won't my Fitbit device sync? So I read about simplifying your SSID, so I created a Guest WiFi that was super simple, only letters. Tap Next and follow the on-screen instructions to reconnect your scale to your network. Connected to an open wifi network. 07-02-2018 I was in manufacturing for years, and if something like this ever got out of the door heads would roll. It’s currently holding down a pile of papers at the local dump. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. Added my Fitbit Surge with it and bought an Apple Watch. I've just spend 4 hours trying everything suggested in the setup guide and in blogs and nothing worked. The latest issue is the device just won't enter setup mode anymore. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. Hasn't sync'd since moving and getting new xfi modem. Moderator edit: updated subject for clarity. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. I am an avid fitbit users and recently tried to reconnect my Aria Scale. We'll be happy to help. Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. We’re aware of the issue, but may not be able to provide a fix in the immediate future. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. 04:05. Thank you for posting the update here. Remove your watch from the list of Bluetooth devices on your phone (known as "unpairing"). @aprillordrake Welcome to our Fitbit forums! @Cookie__Monster I'm so glad to hear that you managed to get your Aria scale connected. Fitbit's own troubleshooting documents seem to be less than helpful. I paid $200 for this scale and it’s a piece of **ahem**. Join an existing conversation, or start a new thread to ask your question. Added my Fitbit Surge with it and bought an Apple Watch. Originally bought for my partner who is trying to put on more weight (fast metabolism and works out) and muscle mass. Spent 2 hours trying to sync my Aria. Get started. 08:26 Then I stepp Tap the network name, then tap Connect. Looks like I just wasted by money. Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. Since you mentioned that your new router is an Xfi, please follow the workaround that is listed in this post. Edit: It's working now the only thing I did was change the signal from 802.11b/g/n to 802.11g/n don't know if that made a difference but not long after changing it worked. Share Your Story. I'm returning this piece of crap to bestbuy. I recently switched over to a Netgear Orbimesh WiFi system. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. - edited by This info will be forwarded to our team since this helps us to keep improving. Well I give up and the scale has been deposited to my trash can. Hope to see you in our Fitbit Community more often! Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. ". My research, that if your router doesn't support 802.1b you are screwed. I tried connecting with my standard WiFi SSID and got WIFI ERR. Step 2. I'm also sorry to hear that you decided to stop using your Surge as well. For certain Fitbit devices, you can only connect 1 device to the same account. My Aria 2 can't even see WiFi networks. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. Try again in a few minutes ‘ .... @ChrisWindy @Cookie__Monster Thank you for joining us in this thread! Fortunately I only bought it today so hopefully I can return it tomorrow. FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. That would be silly and a waste. If you are on Comcast for your internet check out this person's fix. Is there a solution for this wifi connecting issue. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Tap Wi-Fi Settings. I move every year, and every year I have to reconnect my WiFi devices. 01-02-2019 Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. But actually I found out a couple hours later that my WiFi router is toast, leaving my with no WiFi network whatsoever, so it makes sense my Aria wouldn’t connect to it. 12:17 This post also includes more information about Comcast/Xfinity routers. Set my wifi to mixed (b/g/n) mode. This post was originally published on April 21st, 2018. Kind of coincidental that my aria will no longer connect when fitbit has a new Aria 2 coming out soon. Last sync date registered 11/4/18. I suppose that I am supposed to go purchase a new overpriced Aria 2. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. THere's no point in having an ISP deliver 100/100 Mbs service if all you get is 5/5 on your WiFi? Our gen 1 Scale works, but the gen 2 doesn’t. I was able to solve my problem with it. Go to the Best Answer. I'm sorry to hear that your Aria scale couldn't be connected to your WiFi. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. I understand how frustrating this can be for you guys. Most devices are easy enough to reconnect. You must provide a solution or give people their money back. Go to the Best Answer. - last edited on Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". 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