Customer Service Representative Resume Sample. Supports team targets, department metrics and the greater corporate mission statement, Maintains a positive, professional demeanor and supports an environment that values uncompromising excellence, CSR must maintain a minimum internal call monitoring score, as well as meeting targets for Service Time, Accuracy and Attendance, Supports the department Service Level metrics by managing time effectively and remaining in “available” status when calls are in queue, Brings a service orientation that supports the field sales force in meeting their obligations to their clients. ), Bachelor's degree or equivalent work experience, Highly proficient in Microsoft Office products, Excellent organizational, time management, and communication skills, Ability to act as a team player and be flexible to respond to changing needs, Ability to work with the utmost integrity, keeping proprietary information safeguarded, 2+ years of previous experience with Order Entry system and working with Distribution Centers regarding shipments, Microsoft Office/Suite proficient (Word, Excel, etc. Guide the recruiter to the conclusion that you are the best candidate for the customer service representative job. Supplies any support documentation that would help Group Athletica deny a potential chargeback issued by our customers, Research and issuing of return authorization requests for customers in their assigned territory. Must check size scale, inventory, pricing/discounts, art issues and confirm order has accurate ship/cancel dates. Provides superior customer service, Assists the branch in meeting goals by generating new business through in-branch selling, outside calls, telemarketing, and targeted direct mailings, Participates in events that demonstrate support for the community and increase business opportunities for the Bank, Complies with all policies/procedures related to the new account process, May perform operational duties such as balancing the ATM or opening a teller window as needed, Years of functional/professional experience One to two years banking or related experience, Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. This would include, but not be limited to, expediting orders, confirming the status of an order, sending necessary supplies to a sales rep and assisting sales reps when they are traveling, Work with production facility to get orders shipped in a timely fashion. You will also be required to upload a CV, so it's a good idea to have this ready, Online Assessments (60mins): We'll then ask you to complete three online assessments. Able to use Microsoft Word and Excel. Refers to appropriate person or department as needed, and/or arranges for service. Ability to co-ordinate multiple skills and priorities, Proficient in SAP and Microsoft applications, Knowledge of Export documentation requirement, Handling internal and external customer enquiries, Are fluent in English (both written and spoken), Have professional experience in German language customer services or/and financial services (considered an asset), Are able to work independently and as part of a team, Are open, positive and have proactive attitude, Have excellent interpersonal and communications skills, Have high level of accuracy, good attention to detail, Investigate payer response related issues from internal and external customers, Escalate issues to appropriate development groups, clearinghouses, and insurance companies, Continue to follow on issues and provide updates to clients on status until issue is resolved, Educate internal and external customers on payer responses, Document payer related issues in knowledge articles, Provide ongoing training and support to multiple internal areas within the company, Bachelor’s degree in Business, Healthcare Management, or other related field preferred, At least 5-7 years experience in a customer support or business analyst position in a healthcare/EDI environment, Experience in healthcare revenue cycle management software and technology helpful, Equivalent combination of education and experience may be considered, Understanding of X12 message/file formats and transactions, Effective communication and relationship building skills, Ability to effectively manage a large case load, Confer with customers by phone, email or chat, either through inbound or outbound contact, in order to provide information and resolution about SPWR products and services, Resolve customers' service or billing complaints by customer support performing activities, Validate to ensure that appropriate changes were made to resolve customers' problems, Understand customer issues and refer unresolved customer grievances to designated departments for further action, Performs other allied duties as assigned by supervisor, Around 3 years' relevant work experience, preferably in Group Life/Medical operations and services in Life Insurance Industry, 2 years supervisory experience is desirable, Mature, independent, outgoing and able to work under pressure, Strong PC and word processing skills (both English and Chinese), Excellent command of spoken and written English and Chinese, Putonghua is preferable, Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact, Demonstrate 100% follow through in every commitment in an effort to provide one call resolution, Effectively communicate the products, promotions and services offered, Process customer orders in a courteous, efficient and timely manner, Properly document customer complaints and concerns immediately and facilitate satisfactory resolution, Communicate effectively with the Customer Service Manager. How to write a customer service representative resume that will land you more interviews. Document all claims service issues in the agency contact management platform, Manage submission of employer applications to carriers as required, Manage employee applications to carriers, including confirmation that all information is complete and meets carrier's standards (scrubbing), Responsible for soliciting information from client, carriers, vendors, etc. Download Customer Service Representative Resume Sample as Image file, Customer Service Specialist Resume Sample, Client Service Representative Resume Sample, Customer Support Representative Resume Sample, Senior Customer Service Representative Resume Sample, Customer Services Representative Resume Sample, Customer Service Consultant Resume Sample, Call Center Customer Service Representative Resume Sample, Customer Service Receptionist Resume Sample, Bank Customer Service Representative Resume Sample, Customer Service Customer Representative Resume Sample, Logistics / Customer Service Resume Sample, Hiring and training, planning and directing workload, monitoring group performance, and appraising individual performance, Support the Managers and provide feedback on agent performance, May provide feedback for development of training program or training program updates, Analyzing core metrics including quote turnaround time, repair turnaround time, spares lead time, quote win rate, and market intelligence to make recommendations and ensure market growth and customer satisfaction, Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management, Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs, High First-Contact Resolution - through the effective analysis of the request, use of personal knowledge and adhering to Standard Operating Procedures or scripting, Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets, Assists sales account managers/ customers by determining order status and working to resolve product-related problems and questions, 5% - Training Assistance – Assist with new hire (side by side) training, Provide strong customer service and assistance on escalated calls, Manage day to day customer orders and issue resolution through Customer Service work processes and systems, Stays updated on and properly executes upon new workflows and processes, Develop rates and/or provide quotes for the movement of freight. Update them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner, Regularly attend and participate in team meetings, Minimum of two years of customer service, call center experience, Must be articulate, a good listener with excellent command of the English language in both written and oral forms, Ability to provide a welcoming, positive experience for customers via regular inbound and outbound calls, Ability to identify and meet customers’ needs and requirements, Demonstrated excellence in organization and time management skills. Answered customer telephone calls promptly and in an appropriate manner. Technically speaking, a resume defining customer service experience of a person involves a number of professional details regarding that candidate’s past work experience, his or her ability to fulfill targets, his records at serving customers and his or her behavior with management.Unlike general resume, in this customer service resume… Kohl’s, Wal-Mart, Target, Kmart, JC Penny’s etc., via their website links and updates WMS with appropriate information for driver pickups, Prepares and closes Bills of Lading for each day's shipments, Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a timely, courteous and efficient manner, Performs data entry in the Warehouse Management System (WMS), Collaborates with team members in support of process improvements, avoiding service failures, and cost reductions, Communicates daily with team members and management about operations support procedures, 4 or more years of operations support / customer service experience in a 3rd Party Logistics Distribution Center, Experience with shipping compliance for apparel retailers such as Kohl’s, Wal-Mart, Target, Sam’s Club required, Knowledge of EDI, billing, scheduling, routing, warehouse management systems (WMS) and warehouse operations support processes is required, Knowledge of retail labeling standards (UCC 128 / shipping labels), Must be able to work independently and as a team, as assigned, Able to maintain a positive, professional and constructive tone with team members, management and brand and retail customers, Proficiency with Microsoft Office, particularly Excel and Word, Bilingual English and Spanish is a plus, but not required, Microsoft Office/Suite proficient (Word, Excel, Outlook, etc. Six months experience in providing customer service either via phone or in person, Maintain a positive environment, working with co-workers and customers within a diverse culture, Excellent telephone manner and listening skills, The ability to work in a team environment, The ability to sit for long periods of time, Excellent attention to detail and multi-tasking ability, Self-motivation to work under his/her own initiative, Must pass drug test and state, federal and criminal background check, Must have High School diploma or general education degree (GED), Must be at least 18 years of age or older, Provide courteous and professional customer service while exemplifying Vera Bradley’s core values to all customer types, Share promotions and suggest additional items as appropriate, Process and send requested reports, invoices and packs slips upon request, Assist retail partners with marketing promotion questions to include assisting with support documents on the Partner’s Log-InWork with Customer Service Specialists as needed, Prepare Return Authorization paperwork and print return labels utilizing FedEx Online, Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience around products, packaging, shipping, service or billing methods Make outbound calls for follow-up and upselling, Demonstrated passion for excellence with respect to treating and caring for customers, Strong typing skills, 10 key experience and PC proficiency utilizing Microsoft Office software, Excellent organization and follow through skills, Excellent interpersonal, written and verbal communication skills, Knowledge of Vera Bradley customer service processes, systems and customers preferred, Must have the ability to sit at an office desk for long periods of time within close proximity to telephone and PC, Strong sensory skills, such as good eyesight, good hearing and dexterity, Associates degree or undergrad degree preferred, Strong ability to work in fast-paced environment with high monetary volumes, Strong customer service skills and relationship management skills, Good PC proficiency including Microsoft Office (Word, Excel), Good written and oral communication skills, Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre- and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations, Manage allocated key accounts and regions, and back up other regions, Phone, Email and Web support to resolve outstanding invoicing issues, Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock, Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again, Excellent German or Italian language skills, Good knowledge of MS Office applications (User Level), High level of motivation and ability to work under pressure, Experience in similar field would be an advantage, Excellent English language skills (good in spoken and written), Work Location: Between Budapest and Fót (15 minutes distance from Budapest center, commuting allowance upon travelling policy or company shuttle bus provided after hiring), Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool, Fluency in other EMEA languages is desired, Provide customers with product, pricing and service information, Build up close relationships with customers and commercial team to gain their trust and respond to customer queries in a timely and professional manner, Fluency in Spanish and English language skills, Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre- and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments,in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations, Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements, Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance, Enter and maintain Customer Master Data plus execution of relevant security checks, Previous experience in direct talk-to customer is mandatory, Excellent German/Italian/Spanish/French/Dutch language skills, Process sales orders received from customers through the SAP system to initiate the manufacturing process and meet customer requirements, The creation of all customer related documentation to support the shipment, export and import of all customer orders. Tips and examples of how to put skills and achievements on a customer service representative resume. Therefore, many of the skills employers are looking for are communication-related soft skills. required, Key enter data from source documents into mainframe or other data entry systems according to specifications, Contact customers to resolve processing anomalies, Follow priorities as assigned by management, Must be able to sit for long periods of time, Legible handwriting and the ability to read handwriting, Ability to meet and maintain high quality/accuracy standards, Effective communications skills, both verbal and written, Typing 30 - 40 words per minute and Data Entry 3000 keystroke/hour desired, Dynamic interpersonal and communication skills, Start Date: TBD - This posting is intended to gather applications for upcoming service vacancies in the near future, Operate as inside support for our Independent sales force, Assist sales reps with account management and new sales opportunities, Answer inbound telephone calls and emails in a professional and timely manner, Advise about product details (sizing & fit, color, fabric, appearance, features, technology), Look up availability, price & terms, current promotions, Check order status (track internal processing, communicate shipping & delivery info), Solve pricing, credit, and shipping problems, Look up & re-send invoices, packing lists, etc, Process warranty claims & book orders for replacement products, Conduct outbound call campaigns to reps/dealers for specific promotions, updates, tasks, etc, Provide excellent customer service for inquiries and issues, Recognize, document, and alert the team leader of trends and issues, Recommend internal process and policy improvements, Assist team leader with on-the-job training for new employees, Lead or assist with other projects and tasks as assigned, Basic bicycle Apparel & technical knowledge required, Must be flexible to work a varied full time schedule during the hours of 9:00am to 7:00pm ET Monday-Friday, 2- 5 years’ experience working in bicycle retailer or outdoor technical apparel retailer, Passion for Cycling and the Cycling Industry, Proven track record of great customer service, The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment. : this introduction to your resume, be sure to include alternative contact channels, as well your!, parents, faculty, administrators, staff and other outside customers statement! 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