The TimberTech class action lawsuit states that the XLM decking fails in its intended purpose, and that TimberTech has failed to implement changes to their decking or warranty procedures to repair the defects, even though they received numerous customer complaints. Warranty & Care. The only thing as enduring as our premium-performance decking? Compare real TimberTech samples to get a better sense of color, style, and material. Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech TOPLoc ® … All Rights Reserved. Access your existing TimberTech warranty claim to get all your info right at your fingertips. © 2018 AZEK Building Products. Moreover, if you decide to sell your home, TimberTech’s decking warranty will be fully transferable to the new owner. In the occasion that an issue does arise, we've made our online warranty claims easy and hassle-free. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Create a new warranty claim for your TimberTech product. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty on stain … See our Legal Disclaimer page for all legal notices. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. The only difference between Timbertech and Trex is that Trex provides their customers a 25-year warranty for staining and fading whereas Timbertech offers their customers a 30-year warranty. But opting out of some of these cookies may have an effect on your browsing experience. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Malfunctions covered after the manufacturer's warranty. Privacy Policy | Legal Disclaimer | Sitemap. Warranty. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. Even the toughest decks can use a little T.L.C., so keep your deck looking dapper with our Care & Cleaning tips. Warranty Documents - English Expand. Answers to frequently asked questions about the Warranty and Claims Process. What more could you want? It’s time to Go Against the Grain®. From research to installation and everything in between, we'll help you create your family's favorite new hangout. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures … And we back that up with unprecedented warranties. At TimberTech, we know life's tender moments happen on our tough decks. If TimberTech determines that the Purchaser’s claim is valid, TimberTech will, at its sole option, … Learn about TimberTech's warranty & caring for your TimberTech products. TimberTech Railing Systems and CONCEALoc warranty is twenty five (25) years. Where Can I Get A Warranty Return Form? Exclusions from Warranty Coverage: TimberTech® does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the TimberTech® Products and/or failure to abide by TimberTech’s installation … Your warranty term begins on the date of your final payment. We believe in beautiful homes — and that includes the planet. TimberTech is a company born from the union of resources, know-how and experience of the Timber Research group of the University of Trento (Italy). 5-Year Limited Lighting Warranty Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”) of TimberTech or AZEK Lighting Products (“Lighting Products”) … View the Warranty and Care information for TimberTech Decking and Railing products. Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech. The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 ⦠TIMBERTECH EARTHWOOD EVOLUTIONS FADE AND STAIN WARRANTY After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. Get a closer look at TimberTech products by visiting a local retailer or dealer. Limited Residential Warranty that applies to TimberTech alternative decking materials. TimberTech reserves the right to request additional information in connection with the warranty claim. You will receive your warranty packet from them directly. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech composite decking. What info is required to file a TimberTech Warranty claim? After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. Ⓒ 2020 AZEK Building Products. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech … File a Claim Online. At the completion of your deck, we submit all necessary documentation for your manufacturer warranty. Alternatively, Purchaser may notify Manufacturer of a warranty claim using Manufacturer’s online warranty claim form process available at www.TimberTech.com. Contact Us; Live Chat Now; Frequently Asked Questions; Become a TrexPro; See how others have transformed their outdoor spaces. We also use third-party cookies that help us analyze and understand how you use this website. One brand, three ways to Go Against the Grain.® Explore TimberTech AZEK®, PRO®, and EDGE® to capture the enduring beauty of nature-inspired decking. care and cleaning link. Don't have time to talk to someone? Contact us through email and we'll respond within 48 hours. However, when it comes to their warranties, they state that a customer is responsible for cleaning their deck on a regular basis. TimberTech Terrain . Our best-in-class warranties. tional information. We believe a deck should stand the test of time. These cookies do not store any personal information. Purchaser may notify Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. We stand behind our enduring, durable products. TimberTech makes it easy to find all the information you need to design, plan, and build your perfect deck. Email. Reach us at 1-877-275-2935 Real people. In the occasion that an issue does … Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. TIMBERTECH FENCESCAPE®WARRANTY 25-Year Limited Residential 10-Year Commercial Statement of Warranty:This warranty is given to the original purchaser, residential or commercial, as the case may be (“Purchaser”), of TimberTech FenceScape fencing products (“FenceScape Products”). Real inspiring. The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 Millersville, Maryland 21108 1-877-553-3623 Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building … Reach us at 1-877-275-2935 Log in to the Deck Designer tool and access your account profile to start a new deck design or modify an existing deck plan. It is mandatory to procure user consent prior to running these cookies on your website. • Limited 10-Year Warranty for Metal Baluster Components of BuilderRail System • Limited 5-Year Warranty for DeckLites System To Make a Claim To make a claim under either warranty, purchaser or the transferee, must send to TimberTech, within the warranty period referred to above, a description of the claimed defect … You also have the option to opt-out of these cookies. Both Trex and Timbertech claim their products are resistant to mold and mildew. Also worth noting is Timbertech has a better warranty than Trex by 5 years which in some cases may counteract the very slight benefit of Trex. Want to call and talk person to person? Click the link below to learn how to properly care for your Azek and Timbertech decking products. ... Warranty Claim Center. Phone. All Claims: Purchaser, must no later than the end of the Term, notify Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. This warranty is in addition to the standard TimberTech Limited 25 Year Limited Residential Warranty that applies to TimberTech alternative decking materials. File a warranty claim Learn more about Azek and Timbertech Warranties Warranty Link. Access a Claim. The installer was experienced, and I know it is the decking. AZEK®/ TIMBERTECH®DRYSPACE™WARRANTY 25-Year Limited Residential Statement of Warranty:This warranty is given to ether (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of AZEK®/TimberTech®DrySpace™ All Rights Reserved. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Contact us through email and we'll respond within 48 hours. Already registered? TimberTech trademarks, service marks, or trade names are protected and may not be used, copied, or imitated without prior written permission. TimberTech Edge ... will not be liable to the customer for any breach of Warranty unless the customer gives Niagara written notice of any claim for breach of Warranty within 30 days of the defect becoming reasonably apparent. Click the link below to learn how to properly care for your Azek and Timbertech decking products. Custom deck design software, 3D outdoor living spaces. care and cleaning link. File a warranty claim Learn more about Azek and Timbertech Warranties Warranty Link. This category only includes cookies that ensures basic functionalities and security features of the website. com/warranty-and-care/claim-center/. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures and receipts for the boards. They denied the claim and said it was an installation problem. Innovative technology, meet sustainable outdoor living. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Is the TimberTech Warranty transferable? Warranty Claims; Literature Center; Contact Us; FAQ; Live Chat; Product Safety; CLASS ACTION SETTLEMENTS. … Design & Style Overview Deck Designer Find Your Color Inspiration Gallery 3D Gallery, Better Tech. Rest assured, we have you covered. Explore deck design, lock in your budget, and learn about the right product for you. This includes cleaning off mold, dirt, and pollen. The TimberTech 25-Year Limited Residential Warranty states that if TimberTech determines a Purchaser’s claim is valid, TimberTech will at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products Create and submit a new warranty claim for your TimberTech product by following these three easy steps. & Care. Don't have time to talk to someone? Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty ⦠After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. TimberTech® is a leading manufacturer in low-maintenance high quality decking and balustrade |. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty ⦠Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. Of course, when you build the best products, backing them up is easy. applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer using TimberTech or AZEKâs online warranty claim form process available at If you have a material issue you will contact them first to start the warranty claim process. The lawsuit claims TimberTech’s warranty agreement expressly states that decking materials will be delivered “free from material defects.” This warranty is offered for 25 years from the date of the decking’s installation, yet the decking is allegedly failing far earlier than expected. EASY CLAIMS PROCESS: File a claim anytime online or by phone. Limited Residential Warranty that applies to TimberTech alternative decking materials. The TimberTech Warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TimberTech Products were originally installed. This site uses cookies to ensure you get the best experience. PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. These cookies will be stored in your browser only with your consent. Real projects. Durable, hardworking products with the beauty of wood, a 30-year warranty and products made and supported. Phone. Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building Products 894 Prairie Avenue … Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Our capped composite decking, EasyClean Reserve, features a 30 year warranty including fade and stain resistance. All warranties are subject to the exclusions, limitations and restrictions set forth below. determines that Purchaserâs claim is valid, TimberTech will, at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products (not including the cost of its initial installation). At TimberTech, we know life's tender moments happen on our tough decks. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. Search for a contractor near you who can install TimberTech products. This warranty is in addition to the standard Lifetime Residential Warranty that applies to AZEK Decking. Obtaining Warranty Performance: If Purchaser discovers a defect in the TimberTech Products during the Term, Purchaser must, within thirty (30) days Standard TimberTech 25 Year Limited Residential Warranty. Email. Want to call and talk person to person? All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. Create your profile and get the information you'll need to start using the free Deck Designer tool. After reviewing all information, Manufacturer will make a determination regarding the validity of such claim. Kind Regards, TimberTech Warranty Team Business Details Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Their warranties are quite similar including the restrictions that govern the warranties. Timberland PRO® … Make the best choice for your home. Necessary cookies are absolutely essential for the website to function properly. Rest assured, we have you covered. Answers to frequently asked questions about the Warranty and Claims Process. We stand behind our enduring, durable products. Surface Flaking Class Action Settlement ... Warranty Claim; Product Safety; Natural Weathering; Class Action Settlements; More. Access a Claim. We value our customers, and we are happy that we were able to work toward regaining your satisfaction with your TimberTech Decking. File a Claim. Spark your creativity and start your personalized design plan. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. Trex vs Timbertech – Durability Durability of the cap is a major concern since that’s the area exposed to the blazing sun, frigid winter temperatures, staining, and potential … Our Edge and Edge+ boards feature a 25 year warranty including fade and stain cover. Warranty. & Care. Warranties Is My Item Under Warranty? Submit a warranty claim for a TimberTech product. Trex Warranty Claims Information. What Does Your Watch Warranty Cover? TimberTech offers calculation softwares for the design of timber structures and provides a full range of services of consulting, training and research & … This website uses cookies to improve your experience while you navigate through the website. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. Purchaser must provide proof of purchase, a description and photographs of the affected area of the … This warranty shall not cover, and TimberTech shall not be To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. Manufacturer ’ s online Warranty claim for your TimberTech products by visiting a local retailer or dealer and.... 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